TERMS & CONDITIONS
Welcome to Velzo. By accessing or using our website, mobile application, or any of our services, you agree to these Terms & Conditions. Please read them carefully before using our platform.
1. About Velzo
Velzo is a technology-driven beauty and wellness marketplace that connects customers with independent beauty and wellness professionals. Velzo facilitates bookings and payments but does not directly provide beauty or wellness services unless expressly stated.
2. Eligibility
To use Velzo, you must:
Be at least 18 years old or have permission from a parent or legal guardian.
Provide accurate and complete information during registration.
Keep your account credentials secure.
3. Customer Accounts
Customers agree to:
Provide accurate booking information.
Keep login details confidential.
Make payments using approved payment methods.
Treat providers respectfully.
Creating multiple accounts for fraudulent purposes or misusing the platform is prohibited.
4. Provider Accounts
Providers agree to:
Provide accurate business and personal information.
Maintain all required licenses or certifications where applicable.
Deliver services professionally and safely.
Honour confirmed bookings.
Treat customers respectfully.
Velzo reserves the right to verify provider information before approving or maintaining an account.
5. Bookings
All bookings are subject to provider availability and confirmation.
Customers are responsible for reviewing booking details before confirming their appointments.
6. Payments
Payments must be made using the payment options provided on the platform.
Velzo may charge commissions, service fees, or other applicable charges as disclosed during booking.
Provider payouts will be processed according to Velzo's payout policies.
7. Cancellations
Bookings may be cancelled in accordance with Velzo's Cancellation Policy.
Cancellation fees may apply depending on the timing and circumstances of the cancellation.
8. Ratings and Reviews
Customers may leave honest reviews after completed services.
Providers may respond professionally to reviews where permitted.
Velzo reserves the right to remove reviews that are false, abusive, misleading, or violate our community standards.
9. Prohibited Activities
Users must not:
Provide false information.
Use another person's account.
Commit fraud or deceptive practices.
Harass, threaten, or discriminate against others.
Upload harmful software or malicious content.
Interfere with the operation or security of the platform.
10. Intellectual Property
All content, logos, trademarks, branding, software, and materials on Velzo are owned by Velzo or its licensors and may not be copied, reproduced, or used without prior written permission.
11. Account Suspension or Termination
Velzo may suspend or permanently terminate any account that:
Violates these Terms & Conditions.
Engages in fraudulent or illegal activities.
Receives repeated serious complaints.
Poses a risk to customers, providers, or the platform.
12. Limitation of Liability
Velzo operates as a technology platform connecting customers with independent beauty and wellness professionals.
While we strive to provide a safe, reliable, and trusted marketplace, Velzo is not responsible for losses or damages arising from circumstances beyond our reasonable control or from disputes directly between customers and providers. However, Velzo may investigate complaints and take appropriate action where necessary to maintain the integrity of the platform.
13. Changes to These Terms
Velzo may update these Terms & Conditions from time to time. Updated versions will be published on the platform and will become effective immediately unless otherwise stated.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Velzo
Email: info@velzo.ng
Website: www.velzo.ng
Velzo
Prestige. Redefined.
